My Account FAQ - Help
My Account How-to Guide:
If you are a sole trader and do not have any other people in your organisation you do not need to use Company Structure or Company Users, you are able to immediately make a purchase using your Web Admin login.
Select the area you would like to learn more about below.
On the 16th December 2025 we launched a new website on a new platform, this means that if you previously had a log in it will not longer work.
Company Administrators will need to assign a Web Admin user by calling Midwich to add them to your account.
Once the Web Amin has control they can add other users to the account and assign them roles.
This is a list of all your Orders placed online.
Here you can Create Projects and add items to the Project list for later purchase,
Click ‘Create New List’ in the pop-up add a name for the project and a description, click Save. When you browse Product on the website you can then add them to the Project by clicking Add To List and select the project you would like to add that item/s to.
When you have completed your list you can then create a quote to send to your customer, in the My Project Lists area > Create Quote. Folow the steps to create a quote to email directly to your customer. At the end you can decide the mark-up you would like to apply from your trade price, this is what your customer would see.
You can then add extra items like Shipping, Installation charges etc all excluding VAT.
Once completed you can Save the Quote and Create a PDF to share with your customer.
Here you can create additional addresses you would like to save. We suggest here you only create regular Ship To addresses rather than one-off shipment addresses. For example you can add you different locations like warehouses, storage units or installers addresses for direct shipment.
In Account information you can change your email and password, first and last name.
Create a new Role or Edit existing. When creating a new role think about what you would like that employee to be able to access and do on the website, for example, should they be able to Create a basket but NOT checkout, should they only be looking at account information, are they allowed to create quotes and share them.
This is a very powerful tool that gives you full control of what your Employees can and cannot do.
After you have created your Teams and Roles you can now add users. Here you can add new users and assign their Role from what you created, you can also mange User Status Active or Inactive. Once this is complete you can then add them to teams in Company Structure.
After a user is added they will receive an email to click where they will need to set their username and password. Once set they can use the website depending on the role you have set.
It is down to you to manage your organisation and users, Midiwch cannot be responsible for adding or removing users to your company due to security and GDPR.
Quick Order allows you to create a buying list by adding SKU’s one at a time and changing the quantity, you can then move those items to cart and checkout quickly.
You also have the ability to load multiple SKU’s at once or upload a spreadsheet, Download the Sample, fill it in and then upload it. This makes ordering very fast.