Would you like to submit a service request? Click on the relevant brand for the correct procedure.
Send an email with the following information:
Company Name
Contact Person including name and address details
End Customer Contact Person including name and address details
Serial Number
Purchase Date including invoice
Description of the issue
Replacement of the defective LED modules can be done using the provided spares
The defective modules must be sent to Van Domburg Partners in their original packaging
Van Domburg Partners will repair the defective modules and send them back to the desired address after repair
If a module is damaged during installation (out of warranty), repair costs may be charged
For these out-of-warranty costs, we will always ask for approval first
Please visit www.airtame.com and use the chat function, or send your request via email to: support@airtame.com.
DOAs (Death On Arrival; the device does not work upon arrival, the original box is in perfect condition) should be sent directly to the supplier.
*Note from the supplier August 2021:
We have recently seen some issues with Airtame 2 devices that cannot connect to the screen. This mainly occurs with a small number of Samsung, LG screens, and Epson projectors, and only with Airtame 2 devices that have been shipped since June 3, 2021.
The issue is limited to a small number of screens and projectors, and it is unlikely to affect the majority of your customers. If the issue does occur, please check the serial number on the Airtame website: https://airtame.com/prp-check/. You can also contact our Technical Support team via the same link.
All affected devices will need to be returned directly to Airtame to resolve the issue and will be processed.
We will be able to exchange it for you when stock is available.*
Visit this link and provide the following information:
Company name
Contact person including name and address details
End customer contact person including name and address details
Serial number
Purchase date including invoice
Description of the problem
You can also email your service request to eu.rma@aver.com.
Please go to this link and enter the following information:
E-mail address
Subject
Description of the issue
Product model
Version of the Firmware
Attachments
Click here to submit your service request and include the following details:
A detailed description of the issue
Serial number
All signal types or adapters used
Resolutions used
Any other relevant background information
You can also email your service request to: support@datapath.co.uk.
In the DTEN Help Center, you can find the following information regarding service requests:
Click here to fill out the request form.
Please provide the following information:
Company Name
Address
Country
Contact Person
Phone Number
Email Address
Display Model
Serial Number
Purchase Date
Date Received/Installed
Description of the problem
Description of the environment in which the display operates
Connections (video signal, type of player, etc.)
Additional comments
If possible, please also provide your proof of purchase and photos of the box and display.
Submitting an RMA request is only possible via the online form on the DynaScan website.
Need support for one of the INOGENI products? Contact us via this link.
Fill in the information below to open a ticket with INOGENI:
First Name
Last Name
Company Name
Email Address
Country
Distributor or Reseller
Serial Number
Describe your request
Service Registration
To register for Service, please kindly fill out the designated application form via this link.
For other inquiries, you can send an email to b2b.lgbenelux@lge.com or contact us via phone number: 0900 543 2222. You will receive confirmation from us within 48 hours.
Standard Warranty Repair
For a standard repair, the device must be ready for Service. LG Service does not dismantle or mount units from the wall. For dismantling and mounting units, a special Service arrangement can be taken from LG. LG is also not responsible for customer software or content that is not originally from LG.
What You Can Expect;
Performance LGEBN guarantees that all requests processed through our Service will be resolved within 7 business days. Exceptions to this are Service requests that:
• are processed through SIs.
• are scheduled later than 7 business days at the customer's request.
• fall under quotes for "out-of-warranty" requests.
Damage Procedures
Damage and/or defects to a product and/or packaging do not fall under LG's DOA conditions and cannot be registered as such. In these cases, the damage procedure described below applies.
Transport Damage
This refers to damage that occurred during the transport process, where visible damage to the packaging has occurred:
LG can only be held liable for transport damage, such as that occurring during the transport route between LG's central warehouse and the warehouse of the first recipient. LG cannot accept liability for damage occurring after delivery and acceptance by the first recipient. Transport damage must be reported to LG no later than 48 hours after delivery.
If no report of transport damage is made within 48 hours, LG assumes that the recipient has received the products in good condition.
Product Damage
Here, a distinction is made between two damage cases:
Product damage with packaging damage: In the case of visible damage to the packaging, the conditions described under the heading "Transport Damage" apply.
Product damage without packaging damage: In exceptional cases, imperfections may occur during the production process, and a product may end up in packaging with minor damage (e.g., scratches). In such cases, LG Service will exchange or credit the product. Minor damage includes scratches, small dents, etc. Breaks or impact damage are not included (even if the packaging shows no signs of damage).
You can send an email to Charles Mertz, Regional Sales Manager of Liberty AV Solutions.
Fill out the form at: https://www.netgear.nl/support/ with the following information:
Company name
Contact person including address details
End customer contact person including address details
Serial number
Purchase date including invoice
Description of the issue
To do this, send an email to info@officebooking.net with the following information:
Company name
Contact person including address details
End customer contact person including address details
Serial number
Purchase date including invoice
Description of the problem
You can submit your service request via PeerlessAV.
To do so, send an email to support@peerless-av.eu.com with the following details:
Company name
Contact person including address details
End customer contact person including address details
Product
Description of the issue
You can also call PeerlessAV Support (UK based) at +44 1923 200100 or start a chat session via the Peerless-AV website.
View the Peerless-AV warranty terms here.
Warranty
All ProDVX products come with a minimum of 24 months warranty, effective from the date of purchase.
Contact ProDVX if you experience technical issues:
Phone: +31 (0)73 737 03 45
Email: support@prodvx.com
Request Online RMA
If you wish to request an RMA, please visit the ProDVX support portal at https://support.prodvx.com/support/home
Warranty & Repair
Want to know more about ProDVX's warranty and repair conditions?
Download the ProDVX warranty and repair policy document below.
Feel free to contact us if you have any questions about your warranty.
Warranty & repair policy.
Once your Promethean panel is installed, it is important to register it within 60 days via this link.
If you experience issues with your Promethean panel, please follow these steps first.
If that doesn't work, you can easily create a case on the Promethean website.
For additional instructions, you can use this document: Promethean Service Template NL.pdf
Send an email with the following details tosupport@tripleplay.tv
Email address
Subject
Description of the issue
Product model
Firmware version
Attachments
You can submit your support request via b2bsupport@samsung.nl (for the Netherlands) or b2bsupport@samsung.be (for Belgium), using this form.
Please ensure that you include the requested information and documentation with your application.
For LED support requests, be sure to request a box to send the tiles and follow the packaging instructions.
Consumers can register CE products directly via: www.samsung.com/nl/support. Retailers can submit their requests via the dealer portal: www.samsungdealerportal.com or by email at: dealer@samsung.nl
Read here the Warranty Service Statement LED IF Series from Samsung.
For Sharp/ NEC LCD displays and Projectors, you can email vs-helpline.BLX@sharp.eu or call +31 (0)20 808 53 20.
Ensure you provide the following details:
Company name
Contact person including full address details
Contact person for the end customer including full address details
Serial number
Purchase date with invoice
Description of the issue
For Sharp/ NEC Direct View LED, you can email led-support@sharp.eu or call +49 (0)89 99699 607.
Ensure you provide the following details:
Company name
Contact person including full address details
Contact person for the end customer including full address details
Serial number
Purchase date with invoice
Description of the issue
For Sharp/ NEC Digital Cinema Projectors, you can email dc-support@sharp.eu or call +44 (0) 203031 0831.
Ensure you provide the following details:
Company name
Contact person including full address details
Contact person for the end customer including full address details
Serial number
Purchase date with invoice
Description of the issue
For Sharp/ NEC SpectraView Profiler, InfinityBoard or Hiperwalls, you can email vs-helpline@sharp.eu or call +49 (0) 40 55554411.
Ensure you provide the following details:
Company name
Contact person including full address details
Contact person for the end customer including full address details
Serial number
Purchase date with invoice
Description of the issue
If the product is out of warranty, you can request a quote via the link below. Products damaged by external influences are not covered under warranty.
https://www.nec-display-solutions.com/p/nl/en/fl/repreq-r/support/repairrequest.xhtml?e=e1s1
Do you have a project outside the Netherlands? Select the relevant country in the following link to find the right service contact.
Go to this link and complete the form.
Need support for a Sony product purchased from us? Here's how:
To request support for Sony products, you can contact Sony's technical support team.
This can be done by phone or email in English. Please provide the following details:
Customer + address or reference:
Model number:
Serial number:
Description of the issue:
Any images:
Purchase invoice:
Contact Sony's technical support team via:
Phone: +44 203 901 5561
Monday - Friday 09:00 - 18:00 (Central European Time), excluding local national holidays.
Support is available in English, French, Italian, German, and Spanish and is free for most European countries.
Or email: elitesupport.en@sony.com
For this, go to this link and fill in the following details in English:
Company name
Contact person including full address details
Contact person of end customer including full address details
Serial number
Purchase date including invoice
Description of the problem
Send an email with the following information to support@tripleplay.tv
Email address
Subject
Description of the problem
Product model
Firmware version
Attachments