Advanced Replacement Warranty
with 24/5 technical support
Protect your investment with Protect+. Our advanced hardware replacement service.
With Protect+, you extend the standard manufacturer's warranty to a partner-focused solution that supports your business continuity. Our technical support team is available 24/7 to provide remote advice and, if necessary, quickly arrange replacement hardware. Thanks to our local inventory, we can usually ship replacement equipment and parts the next business day, so your systems are up and running again quickly.
You don't have to waste time on returns or repairs: we'll deliver a replacement device and collect the defective product. You'll also have unlimited access to our premium helpdesk for technical support. This way, we help you optimally serve your customers and keep your business processes running smoothly.
Contact our team for specific terms and conditions and options.
What is included?
Advanced replacement hardware ships the next business day
Free shipping on your advanced replacement product
Access to the 24/5 global technical support helpdesk
Reverse logistics to collect your defective device
Unlimited helpdesk tickets
Call your Midwich sales representative at 0180-745888 for more information.
Expert support for Microsoft Teams Rooms
with 24/5 access to technical helpdesk
With Support+, you get direct access to our experienced specialists who assist you in planning, configuring, and managing your Microsoft Teams Rooms environments, regardless of scale or complexity. Our team is available worldwide: 24 hours a day, 5 days a week.
We guide you every step of the way: from implementation planning and network requirements to permission policies and maximizing Teams Rooms Pro functionalities. This ensures a smooth, efficient, and secure integration of your meeting room solutions within the Microsoft ecosystem.
Whether you are rolling out one or several rooms, our experts bridge the gap between your IT infrastructure and the technology in the room. This keeps your organization connected and ready to collaborate.
Support+ offers you:
Unlimited helpdesk tickets
Global support
One year of expert guidance, without long-term commitments
Together, we ensure that your Teams Rooms implementations function optimally and your organization is ready for the future.
What is included?
Advice on implementation planning
Microsoft ecosystem configuration advice
24/5 worldwide technical support via helpdesk
Unlimited number of helpdesk tickets
Your projects, our expertise
Discover how PLUS supports you in realizing complex AV projects. We provide customized design, engineering, and support, ensuring your systems function seamlessly and you're assured of reliable support throughout the entire process.
Our practitioner-led approach means you benefit from proven expertise and a focus on concrete results. Whether it's network integration, commissioning, technical support, or training: we make your project work.
Contact our team directly. We're happy to advise you on the best service solution for your specific project needs and guide you from design to delivery and support.